Managed Services

PBX Maintenance & Support

If you're like many businesses, the only time you think about your phone system is when it's not working. However, the set-it-and-forget-it mindset can cost you in more ways than one.

Voice  –  Messaging  –  Contact Center  –  Network Platform

Support for your new or legacy PBX phone system, whether its Avaya, Nortel, Mitel, Panasonic, and others.

When it comes to maintenance, support, and management of your communications systems, MVDconnect has the resources and proven track record that businesses are looking for. Let us review your current support plan, and help you save up to 50%!

Warranty Programs

SNMP – Simple network management protocol is supported on almost all device types. MVDconnect uses SNMP to understand alarms and their complexity from systems on your network. SNMP may indicate when systems have a critical service outage as a result of carrier outages, disk space utilization, or a myriad of other potential issues.

Response Time Guarantee

MVD guarantees remote response time of two (2) hours and to be on-site within four (4) hours in an emergency situation.

These times may be different in your individual contract as some companies require accelerated or slower requirements.

24 x 7 Remote Monitoring

We actively monitor your IT infrastructure around the clock — regardless of your level of service.

MVD offers free Remote Moves, Adds, Changes, or Deletes for all of our PBX maintenance customers.

Support Packages Matrix

This is the heart of what MVDconnect does — immersing ourselves in the management of your communications technology and optimizing efficiency.

The quantity of preventative site visits and Quarterly Business Reviews provided per year is based upon the size of the system and the critical nature of the system within the organization.

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