Managed Services & PBX Maintenance

Support for your new or legacy PBX phone system — Nortel, Avaya, Mitel, Intertel, Cisco, or others

With over 1000 response points nationwide — MVDconnect offers seamless installation and support services to our customers at any North American location, no matter how remote.

Contact us or call (888) 843-1683 for a free quote.

When it comes to maintenance, support, and management of your communications systems, MVDconnect has the resources and proven track record that businesses are looking for. Since 1992, our team of engineers has supported voice, messaging, contact center, and network platforms to help businesses perform better than ever.

Communications and Network Management

With the speed at which technology is changing, it is becoming increasingly difficult and expensive to manage all aspects of your network in-house.

The solution is to outsource some or all of your management tasks to the experts at MVDconnect. From monitoring to complete network management, we have a package to fit your business.

24x7 Remote Monitoring

Using advanced monitoring tools and proven processes, we actively monitor your IT infrastructure around the clock — regardless of your level of service.

SNMP – Simple network management protocol is supported on almost all device types. MVDconnect uses SNMP to understand alarms and their complexity from systems on your network. SNMP may indicate when systems have a critical service outage as a result of carrier outages, disk space utilization, or a myriad of other potential issues.

Warranty / Maintenance Programs

Using advanced monitoring tools and proven processes, we actively monitor your IT infrastructure around the clock — regardless of your level of service.

SNMP – Simple network management protocol is supported on almost all device types. MVDconnect uses SNMP to understand alarms and their complexity from systems on your network. SNMP may indicate when systems have a critical service outage as a result of carrier outages, disk space utilization, or a myriad of other potential issues.

Response Time Guarantee

MVD guarantees remote response time of two (2) hours and to be on-site within four (4) hours in an emergency situation.

These times may be different in your individual contract as some companies require accelerated or slower requirements.

Free Remote Moves, Adds, and Changes

MVD offers free remote moves, adds, changes, or deletes for all of our PBX maintenance customers.

Support Packages Matrix

This is the heart of what MVDconnect does — immersing ourselves in the management of your communications technology and optimizing efficiency.

The quantity of preventative site visits and Quarterly Business Reviews provided per year is based upon the size of the system and the critical nature of the system within the organization.