St. Susanna Catholic ChurchCase Study

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Local Parish and School Helped in Time of Need

St. Susanna Catholic Church experienced a total communications failure and MVDconnect stepped in to get them back up and running within a few days.

St. Susanna Catholic Church is a parish and school located in Mason, OH. After experiencing a total failure of their telecommunications systems, they were unable to communicate with their staff or congregation. They were able to get a few strategic phones up for support and reached out to MVDconnect for help.

MVDconnect responded with a discovery of their total needs, a quick response team to deal with the situation, and installed a full solution utilizing their current dial tone provider within days of contact.

The Avaya IP Office

To cover their needs, an Avaya IP Office platform was chosen with ongoing support from MVDconnect for future needs. With its ability to scale from 5 to 3000 users at a single site (or across 150 sites), the IP Office delivers sophisticated communications, ideally suited to companies that want powerful communications. Collaboration solutions bring individuals together whether they're on a traditional telephone, on a laptop, or on the road with a tablet or smart phone.

St. Susanna was able to utilize the mobile capabilities of the IP Office so that while roaming the building or out on home visits, they won't miss any important calls or messages. They were also able to utilize their current PRI but will have the ability to switch to SIP trunking or add additional lines in the future.

Ongoing Support

MVDconnect will also be providing ongoing support for the parish. As workers and outreach campaigns change and even as technology changes in the future, MVDconnect support will provide ongoing maintenance to their system to keep it running at optimal efficiency.

MVDconnect will also keep remote backups of their programming and software in case of future emergencies.

Installation

Due to the situation, St. Susanna needed to get back up and running right away. MVDconnect was able to configure and install the IP Office within a couple days to get the parish back up and running with full capabilities.

On behalf of the parish and the staff, I thank you and MVDconnect for your professional, courteous, and excellent service. You were able to work quickly with us to meet our needs. I highly recommend you and MVDconnect to anyone looking to upgrade or replace their phone systems. Thank you again for all you did.
Father Bob Farrell
St. Susanna Catholic Church

About St. Susanna Catholic Church and School:

St. Susanna Catholic Church is a community of more than 4200 parishioners that extends adult outreach and faith formation programs. Additionally, Saint Susanna School, a National Blue Ribbon School of Excellence, is a vivacious ministry of St. Susanna Catholic Church. Students are educated, encouraged, and expected to grow in personal faith and maximize their God-given intellectual, spiritual, physical, and moral capabilities.