Their system went down on a Wednesday and called MVDconnect for help. It was quickly apparent that their old phone system had completely given out and was unusable. Abuelo's needed a quick solution as this was causing them to miss calls from their guests for To-Go and catering orders.
Knowing that they would need a new system, MVDconnect started by doing a complete discovery of how they were utilizing their communications and finding the best solution for their operations.
The Avaya IP Office platform was chosen to cover today's needs and the future.
With its ability to scale from 5 to 3000 users at a single site (or across 150 sites), the IP Office delivers sophisticated communications, ideally suited to companies that want powerful communications. Collaboration solutions bring individuals together whether they're on a traditional telephone, on a laptop, or on the road with a tablet or smart phone.
The deployment, completed two days after failure, went very smoothly and no problems were reported. Abuelo's was back up and running just in time for the weekend.
Abuelo's is a Mexican restaurant chain started in 1989 in Amarillo, Texas. Today, Abuelo's has expanded to 39 restaurants in 13 states with more coming soon.
We were very happy with how everything went with Abuelo's, and we will definitely keep MVDconnect in mind for the future.