Working For MVDconnect

Do you take pride in a job well done? Are you looking to advance your career with an innovative, dynamic organization, who's values include:

  • Integrity
  • Honesty
  • Community and Family
  • Customer Satisfaction
  • Professionalism
  • Entrepreneurial Spirit

Then you need to apply at MVDconnect, today! MVDconnect is committed to maintaining a corporate culture that is built upon empowerment, personal and professional development, and success for all of our associates.

Our Employees Say It Best

"I like working here because we are on the cutting edge of technology. So many bright, friendly people to work with!"
"I enjoy meeting new people everyday at different job sites, and seeing what kind of work they do."
"I enjoy getting compliments from the customer after I have completed a job. It makes me feel good that I have achieved my goal, and also represented MVDconnect in a good manner."

It is time to get started on the road to a rewarding opportunity with MVDconnect — let's talk!

Contact MVDconnect

Current Openings

Sales & Marketing

Sales and Business Development Representative - Cincinnati, OH -

As the Sales & Business Development Representative, you will concentrate on Small and Medium Business (SMB) in a sales role. Using the wide array of MVDconnect business partners and offerings, you will focus on creating new opportunity in business communications and collaboration, including traditional support, hosted offerings, and managed service models.

Job Duties

  • Focus on introducing new technology to businesses using MVDconnect and Subject Matter Experts (SME) to ultimately create winning ROI models to encourage customer decision
  • Selling recurring maintenance, carrier, and managed service models, as well as one-time purchases with local businesses considered ideal targets for our solutions.
  • Access to MVDconnect legacy customers and will also be accountable for creating new opportunities and networking.
  • Create an extensive network of potential customers while continuing to find new networks using MVDconnect platforms.
  • Focus on daily over-the-phone and face-to-face to generate new customer opportunitie.
  • Ability to secure 2-3 face-to-face appointments per day in the Cincinnati area to promote MVDconnect and introduce MVDconnect SMEs to support proposed solutions.
  • Deliver professional and effective presentations and value using MVDconnect team and SMEs.

Skills and Qualifications

  • BA/BS or equivalent work experience
  • Technical aptitude and interested in emerging technology trends
  • Extrovert with a passion for customer engagement, satisfaction, and self-driven sales success.
  • Ability to manage multiple customer projects at once in a fast-paced environment.
  • Utilize MVDconnect CRM (Tiger Paw) to manage customer pipeline and discuss during weekly sales meeting for all targets and needs
  • Support follow up targeted email and direct mail marketing campaigns aligned with current offerings and opportunities.
  • Excellent communicator and work well in team environment.
  • Skilled in creating, editing, and promoting written and visual customer communications.
  • Excellent organizational skills and ability to prioritize, multi-task, and follow up on progress.

To apply, email your resume to marketing@mvdconnect.com.

Customer Care Representative - Cincinnati, OH -

As the Customer Care Representative, you will focus on existing customers by providing outstanding customer service and supporting the customer’s decision to choose MVDconnect for their business communications and collaboration needs.

Job Duties

  • Responding to inbound calls and email support, ensuring first call and rapid resolution to a variety of customer needs.
  • Proactively reach out to customers (when time allows) to conduct customer surveys for a better understanding of customer needs and potential opportunities for MVDconnect.
  • Position includes additional variable compensation by successfully hitting performance targets and goals on a quarterly basis.
  • Create credibility with customers and exceed expectations by using Subject Matter Experts (SME) within MVDconnect and our business partners.
  • Complete service orders and follow through on SOP (Standard Operating Procedures)
  • Work closely with customers on all needs and renewals in carrier support and maintenance.
  • Ability to create opportunity for our Business Development team when needed to facilitate site visits for further discussion of new opportunities and additional MVDconnect offerings.
  • Professional and effective communication and following through on tasks.

Skills and Qualifications

  • BA/BS or equivalent work experience
  • Technical aptitude and interested in emerging technology trends
  • Extrovert with a passion for customer engagement, satisfaction, and self-driven sales success.
  • Ability to manage multiple customer projects at once in a fast-paced environment.
  • Utilize MVDconnect CRM (Tiger Paw) to submit and manage all customer activity
  • Help support follow up targeted email and direct mail marketing campaigns aligned with current offerings and opportunities.
  • Excellent communicator and work well in team environment.
  • Skilled in creating, editing, and promoting written and visual customer communications.
  • Excellent organizational skills and ability to prioritize, multi-task, and follow up on progress.

To apply, email your resume to marketing@mvdconnect.com.

Upper Midmarket Sales - Cincinnati, OH -

Upper Midmarket and Large Business focused sales role concentrating on multi-site solutions and creating new opportunity with a wide array MVD partners and offers using traditional selling and managed service models.

Job Duties

  • An everyday entrepreneurial approach to customer value delivery
  • Focus on complex, multi-site opportunities with existing and new targets including Quarterly Business Reviews and Enterprise Road Mapping (1,3 and 5-year technology roadmap) using multiple technologies and solutions to differentiate MVD in the marketplace
  • Maintains an extensive network of potential customers as well as driven to continue to find new networks using MVD platforms
  • Own the opportunity within MVD and our partner systems to maximize utilization of resources and team support
  • Submit and manage the pipeline in the MVD CRM (Tiger Paw) and weekly sales meeting ownership for all targets and needs
  • Help support follow up to targeted email and direct mail marketing campaigns aligned with current offerings and opportunities

Skills and Qualifications

  • BA/BS or equivalent work experience, 5-year telecom/IT experience
  • Sales experience selling IT network based solutions with experience selling Cisco, Avaya and Mitel a plus
  • Excellent writer and communicator able to work well in a team environment
  • Skill in creating, editing and promoting written and visual customer communication
  • Ability to manage multiple customer projects at the same time in a fast-paced environment
  • Passion for customer engagement, satisfaction, and sales success
  • Excellent organizational skills with ability to prioritize, multi-task and follow up
  • Personal interest in staying up-to-date on the latest trends in social media and emerging best practices (high technical aptitude)
  • Dual-minded approach: Open to new technologies and solutions while be extremely outgoing and energetic

To apply, email your resume to marketing@mvdconnect.com.

Operations

Avaya Remote Maintenance and Technical Support - United States -

The purpose of the RMATS is to remotely: repair voice & data equipment, program voice & data equipment, troubleshoot voice & data equipment and support the field service techs with both the CM and IP Office platforms.

RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO:

  • Expected to act professionally when communicating with an MVD customer or with any MVD business partners.
  • Must get customer approvals on the assigned task and turn them into dispatch within 48 hours of the completion of each task.
  • Responsible for communicating with Dispatch and Project Managers on the status of open tasks and orders.
  • Responsible for accessing and servicing customer equipment remotely to the best of their ability and escalating issues per assigned procedures to ensure that customer problems are resolved.
  • Support Field Service Technicians and Business Partners as needed.
  • Work with manufacturers to resolve customer’s issues.
  • Process change orders as needed.
  • Responsible to maintain required certs.
  • Participate in weekly on-call rotation.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
  • Ability to use manufacturer’s manuals and public information to resolve issues.
  • Ability to Project manage larger multisite projects and Lead them through and be on site for cutover.

Physical Requirements/Work Environment

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

Requirements

CERTIFICATES, LICENSES, REGISTRATIONS:

  • 7+ years experience in telecommunications; combination of education and experience acceptable.
  • Strong background in the installation and implementation of Avaya Communications Manager (CM), IP Office and Call center.
  • Proven ability to connect, test, troubleshoot, and service telephone and data networking equipment.
  • Minimum Avaya Certified Associate IP Implementation.
  • ATSA Certification.
  • Strong background in the installation and implementation of Avaya Networks Server translations and connectivity including Communications Manager, Avaya Session Manager/System Manager, Session Border Controller.
  • Strong background in networking and virtualization.
  • Proven ability to connect, test, and troubleshoot VOIP services.
  • Avaya Aura Communication Manager, System Platform and AES. Maintain all Definity and Intuity voice mail product lines. Avaya call accounting and eCas products. Modular Messaging, Legend. Magix/Merlin mail. IP Office R.9, IP Office Server Edition.
  • MPLS Networks.
  • Network Assessment.

Preferred Qualifications

  • Avaya Certified Engineer preferred.
  • Product Authorization for implementation of Intuity Audix and Modular Messaging preferred.
  • Cisco and Microsoft certification is a plus.
  • CCNA and above in Networking and Routing.
  • Knowledge of high speed circuits, routers, and switches; Adtran and HP preferred.

To apply, email your resume to marketing@mvdconnect.com.

Avaya Field Technician - Cincinnati, OH -

The Avaya Field Technician position is to repair voice & data equipment, install voice & data equipment, troubleshoot voice & data equipment and Cabling for Voice & Data equipment.

RESPONSIBILITIES INCLUDE:

  • Technicians must be on time daily due to customer scheduling
  • Technicians are expected to act professionally when representing MVD at a customer's site or in a company vehicle
  • Technicians are responsible for notifying MVD of any issues with their vehicles
  • Technicians are expected to inventory the equipment in their vehicles each quarter
  • Technicians are responsible for getting a customer signature on the assigned task and turning this into dispatch in a timely manner
  • Technicians are responsible for installing equipment to the best of their ability and notifying their supervisor of any issues
  • Technicians are responsible to continue training through self-paced and formal training to be able to best serve their customers
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
  • Ability to use manufacturer's manuals to resolve issues.
  • Ability to make on the job decisions in the best interest of the company.

Physical Requirements/Work Environment

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Able to climb ladders and sometimes work aloft.

Requirements

CERTIFICATES, LICENSES, REGISTRATIONS:

  • 5+ years experience in telecommunications; combination of education and experience acceptable.
  • Strong background in the installation and implementation of Avaya Networks Server translations and connectivity including Communications Manager, Avaya Session Manager/System Manager, Session Border Controller.
  • Strong background in networking, virtualization
  • Proven ability to connect, test, and troubleshoot VOIP services.
  • At a minimum the candidate must be certified to implement Communications Manager or Avaya IP Office preferably both.
  • Product certifications for implementation Avaya communication servers such as
  • Avaya Aura Communication Manager, System Platform and AES. Maintain all Definity and Intuity voice mail product lines. Avaya call accounting and eCas products. Modular Messaging, Legend. Magix/Merlin mail. IP Office R.9, IP Office Server Edition.
  • MPLS Networks.
  • Network Assessment.
  • ATSA Certification.

Preferred Qualifications

  • Cisco and Microsoft certification is a plus.
  • Knowledge of high speed circuits, routers, and switches; Adtran and HP preferred.

To apply, email your resume to marketing@mvdconnect.com.

Mitel Field Technician - Cincinnati, OH -

The Mitel Field Technician position is to repair voice & data equipment, install voice & data equipment, troubleshoot voice & data equipment.

RESPONSIBILITIES INCLUDE:

  • Technicians must be on time daily due to customer scheduling
  • Technicians are expected to act professionally when representing MVD at a customer's site or in a company vehicle
  • Technicians are responsible for notifying MVD of any issues with their vehicles
  • Technicians are expected to inventory the equipment in their vehicles each quarter
  • Technicians are responsible for getting a customer signature on the assigned task and turning this into dispatch in a timely manner
  • Technicians are responsible for installing equipment to the best of their ability and notifying their supervisor of any issues
  • Technicians are responsible to continue training to be able to best serve their customers
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
  • Ability to use manufacturer's manuals to resolve issues.
  • Ability to make on the job decisions in the best interest of the company.

Physical Requirements/Work Environment

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Able to climb ladders and sometimes work aloft.

Requirements

CERTIFICATES, LICENSES, REGISTRATIONS:

  • 5+ years experience in telecommunications; combination of education and experience acceptable
  • Strong background in the installation and implementation of Mitel Networks Server translations and connectivity including 3300 ICP, Mitel 5000, SX-200 ICP, SX-2000 and legacy SX-200 systems
  • Strong background in networking, virtualization
  • Proven ability to connect, test, troubleshoot, and service telephone and data networking equipment
  • At a minimum candidate must be certified to implement 3300 ICP or Mitel 5000 preferably both
  • Product certifications for implementation of Mitel Applications Suite, Nupoint Messaging, UCA, MCA, and Teleworker Server
  • SIP
  • MPLS Networks
  • Network Assessment
  • ATSA Certification

Preferred Qualifications

  • Cisco and Microsoft certification is a plus.
  • Knowledge of high speed circuits, routers, and switches; Adtran and HP preferred.

To apply, email your resume to marketing@mvdconnect.com.